Terms of Service

Last updated: 1 May 2026  ·  Claaro Technology s.r.o.

1. Acceptance of terms

By accessing or using the Claaro platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service. These Terms apply to all users, including visitors, customers, and their authorised personnel.

2. Description of service

Claaro is a facility management software platform that provides tools for task management, proof-of-service tracking, reporting, and client communication for facility management companies and their clients. The specific features available depend on your subscription plan.

3. Account registration

To use the Service, you must create an account with accurate and complete information. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorised access at support@claaro.com.

4. Subscriptions and payment

Access to the Service is provided on a subscription basis. Fees are billed in advance on a monthly or annual cycle as selected at sign-up. All fees are non-refundable except as required by applicable law or as otherwise stated in writing. We reserve the right to change pricing with 30 days' notice.

Failure to pay may result in suspension or termination of your account after a grace period of 14 days.

5. Acceptable use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable regulation
  • Attempt to gain unauthorised access to any part of the Service or its infrastructure
  • Upload malicious code, viruses, or any content that may harm the Service or other users
  • Reverse engineer, decompile, or disassemble any part of the Service
  • Resell, sublicense, or otherwise transfer access to the Service without our written consent
  • Use the Service to store or transmit content that infringes third-party intellectual property rights

6. Your data

You retain ownership of all data you upload to the Service ("Customer Data"). You grant Claaro a limited licence to process Customer Data solely to provide and improve the Service. We will not access, use, or disclose Customer Data except as necessary to provide the Service, comply with law, or as you direct.

Upon termination, you may export your data for 30 days. After that period, we may delete Customer Data from our systems.

7. Intellectual property

The Service, including its software, design, trademarks, and content, is owned by Claaro Technology s.r.o. and protected by applicable intellectual property laws. Nothing in these Terms grants you any right to use Claaro's brand, logos, or proprietary materials.

8. Availability and support

We aim to maintain high availability of the Service but do not guarantee uninterrupted access. Planned maintenance will be communicated in advance where possible. Support is provided via email during business hours (CET).

9. Limitation of liability

To the maximum extent permitted by law, Claaro shall not be liable for any indirect, incidental, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of or inability to use the Service.

Our total aggregate liability for any claim arising out of these Terms shall not exceed the fees paid by you in the three months preceding the claim.

10. Disclaimer of warranties

The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement, except where such warranties cannot be excluded by law.

11. Termination

Either party may terminate these Terms at any time. You may cancel your subscription through your account settings. We may suspend or terminate your access if you breach these Terms, with or without notice depending on the severity of the breach.

12. Governing law

These Terms are governed by the laws of the Czech Republic. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the Czech Republic.

13. Changes to these terms

We may update these Terms from time to time. We will notify you of material changes by email or via a notice in the platform. Continued use of the Service after the effective date of changes constitutes your acceptance of the updated Terms.

14. Contact

Questions about these Terms? Contact us at legal@claaro.com or write to Claaro Technology s.r.o., Czech Republic.